Patient Care / Customer Care Executive Job in Gurugram
About this role
A reputed hospital in Gurugram is looking for a Patient Care and Customer Care Executive to support front-office operations and patient coordination. In this role, you will be responsible for guiding patients and their families through their hospital journey, from reception to discharge.
Your daily duties will include explaining medical packages, addressing queries regarding treatment plans, and coordinating smoothly with clinical and administrative departments. You will also manage follow-up calls to check on patient recovery, assist with telephonic inquiries, and maintain high standards of patient satisfaction.
Requirements: - Prior experience in patient care coordination, customer service, or hospital front desk - Strong verbal communication skills in Hindi and English - Ability to explain health packages and billing details clearly - Courteous demeanor and problem-solving mindset for handling patient queries